Shipping policy

Effective Date: June 11, 2026

Thank you for shopping with Root & Ritual. We take care in packaging each order to ensure your handcrafted products arrive safely.

Processing Time

Orders are typically processed and shipped within 3–5 business days after payment is received.

During holidays, product launches, market seasons, or periods of high order volume, processing times may be longer. Any significant delays will be communicated on our website or through email.

Shipping Methods

Orders are shipped using trusted carriers such as USPS, UPS, or other available shipping providers.

Shipping rates are calculated at checkout based on package weight, dimensions, destination, and selected shipping method.

Delivery Estimates

Delivery times vary based on the shipping method selected and destination.

Please note that delivery estimates are provided by the carrier and are not guaranteed. Once a package has been accepted by the shipping carrier, Root & Ritual is not responsible for shipping delays caused by weather, carrier issues, holidays, or other circumstances beyond our control.

Order Tracking

When available, tracking information will be provided via email once your order has shipped.

Customers are responsible for monitoring tracking information and ensuring they are available to receive deliveries if required.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Root & Ritual is not responsible for orders shipped to addresses entered incorrectly during checkout. Additional shipping charges may apply if a package must be re-shipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, ownership and responsibility for delivery pass to the carrier.

If a package is marked as delivered but cannot be located, customers should first:

  • Verify the shipping address provided at checkout
  • Check with household members, neighbors, or building management
  • Contact the shipping carrier directly

While we are happy to assist with locating packages when possible, Root & Ritual cannot guarantee reimbursement for lost or stolen packages after delivery has been confirmed by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged product(s)
  • Photos of the shipping package

We will review the claim and determine an appropriate resolution, which may include a replacement, store credit, or refund.

International Shipping

At this time, Root & Ritual ships only within the United States unless otherwise stated on our website.

Questions

For shipping questions or concerns, please contact:

Root & Ritual
University Place, Washington
Email: legal@rootandritualshop.com